RETURNS & REFUNDS POLICY
Overview
Nooria Swiss Micro-Nutrition (“Nooria”) accepts returns and processes refunds in accordance with the terms set forth below. Claims must be submitted within 30 days of the confirmed delivery date and supported by valid proof of purchase. Requests submitted after this period will not be considered.
Conditions for Return
Returns are accepted exclusively under the following circumstances:
- The item was delivered in a damaged or defective condition
- The item delivered does not correspond to the order confirmation
All return requests must be submitted in writing to info@nooria-swiss.com prior to the dispatch of any item. Nooria reserves the right to request photographic or other supporting evidence before authorising a return.
The following items are excluded from the right of return:
- Personalised programmes and individually formulated nutritional supplements — products prepared on an individual basis are non-returnable by nature, except where delivered in a damaged or defective condition, or where a material discrepancy with the confirmed order can be demonstrated
- Opened or partially consumed products, unless a manufacturing defect is substantiated
- Products delivered in intact original packaging and in conformity with the confirmed order, where no defect, damage, or fulfilment discrepancy is present
Refunds
Upon receipt and inspection of the returned item, Nooria will notify the customer of the outcome within 5 business days. Where a return is approved, the refund will be credited to the original payment method within 14 business days of approval.
Late or Unprocessed Refunds
Should the refund not appear within the stated timeframe, the customer is advised to:
- Verify the transaction status with their banking institution
- Contact their credit card provider regarding pending credits
- Allow for standard interbank processing periods
For matters that remain unresolved following the above steps, customers may contact Nooria directly at info@nooria-swiss.com.
Promotional and Discounted Items
Items purchased at a promotional or reduced price retain eligibility for refund or exchange solely in cases of delivery of a damaged, defective or incorrect item. Returns on the basis of change of preference are not accepted for promotional purchases.
Exchanges
Nooria will arrange an exchange where an item has been delivered in a damaged or defective condition, or where a discrepancy with the confirmed order is established. Exchange requests must be submitted within 30 days of delivery to info@nooria-swiss.com. The item must be returned to:
Nooria — c/o Backoffice Ritec Rue du Petit-Moncor 1c 1752 Villars-sur-Glâne, Switzerland
Return shipping costs are the responsibility of the customer, except where the return arises from a fulfilment discrepancy attributable to Nooria. In such cases, reasonable return shipping costs will be reimbursed upon submission of a valid receipt. For items of significant value, the use of a trackable shipping service is strongly recommended. Nooria accepts no liability for items lost or damaged in transit during the return process.
Gift Certificates
Nooria digital gift certificates are non-refundable and non-exchangeable from the moment of purchase. All sales of gift certificates are final.
Gift certificates have no cash value and may not be redeemed for currency under any circumstances.
For any queries, please contact info@nooria-swiss.com.
Contact
All correspondence regarding returns and refunds should be directed to: info@nooria-swiss.com
