Privacy Policy

Effective Date: 10.01.2025
Last Updated: 10.01.2025

Nooria is committed to protecting your privacy and ensuring that your personal data is handled in accordance with applicable data protection laws, including the Swiss Federal Act on Data Protection (FADP), the General Data Protection Regulation (GDPR), and relevant laws in the United Arab Emirates (UAE).

1. Information We Collect

We collect and process the following categories of personal data:

• Personal Identifiable Information: Name, email address, phone number, delivery address, and payment details.
• Health-Related Information: Voluntarily provided data through questionnaires for personalized product recommendations.
• Usage Data: IP address, browser type, device type, pages visited, and interaction with our website.
• Cookies and Tracking Technologies: Data collected through cookies and similar tools for functionality and analytics.

2. How We Use Your Data

Your personal data is used for the following purposes:

• Providing Services: To process your orders, provide personalized recommendations, and deliver products.
• Improving Customer Experience: To analyze your preferences and optimize website performance.
• Legal Compliance: To comply with legal and regulatory obligations.
• Marketing and Communication: To send promotional messages, newsletters, and updates (with your explicit consent).
• Security: To ensure the safety of our website and protect against fraud.

3. Legal Basis for Processing

We process your personal data based on:

• Consent: For collecting health-related data and sending marketing communications.
• Contractual Obligations: To fulfill orders and provide our services.
• Legitimate Interests: To enhance our products and services, ensuring customer satisfaction.
• Legal Compliance: To meet regulatory requirements.

4. Sharing Your Data

We may share your personal data with:

• Service Providers: For payment processing (e.g., Stripe), logistics, and website hosting.
• Analytics Providers: For insights into website performance and user behavior.
• Regulatory Authorities: To comply with legal obligations.
• Third Parties: With explicit consent, for partnerships or collaborations.

We do not sell your personal data to any third party.

5. International Data Transfers

Your data may be transferred between Switzerland, the UAE, and other countries where our service providers operate. To ensure your data’s protection, we implement the following safeguards:

• Standard Contractual Clauses (SCCs): Approved by regulators to ensure lawful data transfer.
• Adequacy Decisions: Ensuring data is transferred only to jurisdictions with adequate data protection laws.
• Encryption: All transferred data is encrypted for added security.

6. Data Retention

We retain your personal data only for as long as necessary to achieve the purposes outlined in this policy or as required by law:

• Transaction Data: Retained for 10 years for compliance with accounting and tax regulations.
• Health-Related Data: Retained for up to 5 years or until you withdraw your consent.
• Marketing Data: Retained until you opt out or withdraw consent.
• Usage Data: Retained for analytical purposes for up to 2 years.

After these periods, your data will be securely deleted or anonymized.

7. Your Rights

Under applicable data protection laws, you have the following rights:

• Access: Request a copy of your data.
• Rectification: Correct any inaccurate or incomplete data.
• Erasure: Request deletion of your data (“right to be forgotten”), subject to legal obligations.
• Restriction: Request temporary restriction of data processing.
• Portability: Obtain your data in a structured, machine-readable format.
• Objection: Object to data processing based on legitimate interests or for marketing purposes.
• Withdraw Consent: Revoke your consent at any time for data processed on this basis.

You can exercise these rights by contacting us at info@nooria-swiss.com.

8. Security Measures

We implement robust security measures to protect your data:

• Encryption: All personal data is encrypted during transmission and storage.
• Access Control: Restricted access to authorized personnel only.
• Regular Audits: Periodic security assessments to identify and mitigate risks.

9. Cookies and Tracking

We use cookies to enhance website functionality and analyze user behavior. Types of cookies used include:

• Essential Cookies: Necessary for website operation.
• Performance Cookies: Collect anonymous data for analytics.
• Marketing Cookies: Track user preferences for targeted ads.

You can manage your cookie preferences through your browser settings.

10. Children’s Privacy

Our services are not directed at children under 18. We do not knowingly collect personal data from minors.

11. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: info@nooria-swiss.com